FAQs

Got questions? We have answers!

Product

The best way we can describe it is like a really fast hole punch. Within the metal guard, the tool oscillates up and down and in doing so pinches away at the material bit by bit, depositing it into a dust collection tray.

The ChompSaw is designed for kids aged 5 and up*. There’s no risk of cutting fingers and hair and clothing won’t get stuck.

*The ChompSaw was recently certified for ages 5+, so some ChompSaws may still have "8+" written on the box.

Absolutely! The ChompSaw has been independently tested against standards for children ages 3+ in the USA, Canada, UK, EU, and Australia. As of March 2025, the ChompSaw was found to meet all of these standards!

These tests check for things like:

  • No harmful chemicals
  • No small parts that could pose a hazard for children ages 3+
  • Durability to withstand everyday play

The rigorous 3rd party testing follows official child safety regulations, including:

  • US: ASTM F963 & CPSIA
  • Canada: CCPSA Toy Safety Requirements
  • UK & EU: EN IEC 62115 & EN71 (CE & UKCA certified)
  • Australia: AS/NZS ISO 8124

Yes! We’ll start by offering replacement cutting heads, which will be available on our website here soon. Our testing shows you’ll rarely need a replacement, but we'll have them there for you just in case!

Note: In the meanwhile, you can email us at hello@chompshop.com if you're experiencing difficulty cutting or need a replacement.

The ChompSaw was designed for cardboard but should be able to handle most materials thinner and softer than 3mm thick cardboard like felt, fabric, and craft foam.

However, since our usability and durability testing focused exclusively on cardboard, we can’t guarantee the ChompSaw's performance with other materials. If you experiment with harder materials, we will have replacement cutting heads available for purchase.

Important: Do not attempt to cut metal with the ChompSaw! While the cutting mechanism may resemble some sheet-metal tools, the ChompSaw’s design prioritizes cardboard safety and performance, making it unsuitable and unsafe for metallic materials.

The ChompSaw measures approximately 10 inches long, 10 inches wide, and 4 inches tall, with a weight of 5.5 lbs.

The power cord is stored under the lid of your ChompSaw. Simply lift the lid to locate it!

Click here to check out our guide to operating your ChompSaw, sourcing cardboard, and troubleshooting!

Sales & Shipping

Right now, we’re only capable of shipping within the United States & Canada because of different safety certifications and voltage requirements in other countries.

We hope be heading international in the near future. Click here to follow our progress updates!

If you ordered a ChompSaw on our website through Shopify, you will be able to change your address from your confirmation email as long as the product has not shipped out yet.

  1. Locate your order confirmation email or text, which should contain a link to the order confirmation page.
  2. On the order confirmation page, if prompted to log in to see the full order details, enter your email address tied to the order and your order number. Order number can be found in the original confirmation email or text.
  3. After logging in, click “Update Shipping Address”
  4. Enter your new address details, then click “Save”

Or you can reach out to us over email at hello@chompshop.com!

Yes! We love to hear from educators who want to use our ChompSaw! For answers to common educator questions, check out the educator page here!

Here’s a link to our application form for donations! We created this in case we get the bandwidth to donate our ChompSaws in the future. We can’t guarantee that your school will receive a table, we will be trying our best to get as many donations out there as we can! 

Refunds & Returns

You can cancel your order as long as it was placed through Shopify, and as long as the item has not yet shipped. You can do this yourself from the order confirmation email or text, following the below steps:

  1. Locate your order confirmation email or text, which should contain a link to the order confirmation page.
  2. On the order confirmation page, if prompted to log in to see the full order details, enter your email address tied to the order and your order number. Order number can be found in the original confirmation email or text.
  3. After logging in, click “Cancel order now”
  4. Follow the prompts to complete cancellation process.

Refunds will process to your original payment method. If you have any issues with this process, reach out to hello@chompshop.com for support.

What is your return policy?

We offer returns within 30 days of delivery! Click here to read our full return policy.

We offer a one-year warranty on all ChompSaws. If you are having issues with your machine, you can always reach us at hello@chompshop.com! We'd appreciate the opportunity to help troubleshoot before getting you a return or exchange.

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