At ChompShop, we’re dedicated to providing a fair and straightforward return process. We offer returns for both unused and used products within the specific conditions outlined below.

Opened, Used Product Returns (Defective Product)

• Eligibility: If you’ve opened and used your ChompSaw and are experiencing issues, please contact us. We’ll assign your case to one of our engineers who will work with you to diagnose and do their best to resolve the problem remotely before further steps are taken.
• Conditions for Refund or Exchange:
• Return Shipping: For a ChompSaw that meets the above conditions, a return label will be generated for you, and the cost of return shipping will be covered by us for verified defective products.
• Refund Process: Once the defective ChompSaw arrives at our warehouse, we will process a refund or exchange for a new ChompSaw based on your preference.

Unopened, Unused Product Returns (Change of Mind)

• Eligibility: If you have not opened or used your ChompSaw and wish to return it within 14 days of receiving it, we’re happy to accept the return.
• Conditions for Refund or Exchange: Your request for a return must be received within 14 days of your receipt of the ChompSaw.
• Return Shipping: A return label will be generated for you, and the cost of return shipping will be deducted from your refund.
• Refund Process: Once the ChompSaw arrives at our warehouse and is verified to be unopened and unused, we will process your refund. Please allow up to 7 business days after we receive your return for the refund to reflect in your account.

We strive to make your experience with ChompSaw satisfying, and our engineers are here to ensure you’re equipped with a reliable machine. Thank you for choosing ChompShop!