Shipping & Returns

Returns & Warranty Policy

We offer easy returns for both unopened and used products within the conditions outlined below. To submit a return request, visit our Returns Portal.

Return Details:

We typically accept change-of-mind returns within thirty (30) days of you receiving your order. That said, we know many of you shop early for gifts! Any order placed in October, November, or December 2025 may be returned for a refund until January 31, 2026 (30 days after January 1, 2026).

Conditions For Refunds

  • Your return request must be submitted within the applicable return window (30 days from receipt, or the extended holiday period for Oct.–Dec. purchases).
  • The product must be in its original condition and include all components.
  • Proof of purchase is required (you'll need your order number).

Return Shipping: A return label will be generated for you, and the cost of return shipping will be deducted from your refund.

Refund Process: Once the ChompSaw arrives at our warehouse, we will process your refund. Please allow up to ten (10) business days after we receive your return for the refund to reflect in your account.  

Warranty Details:

We offer a 1-year warranty for ChompSaws with manufacturing defects. If you’re having issues with your machine, our engineers are here to help! Email us at hello@chompshop.com.

If you're ready for a replacement, you can also visit our Returns Portal to submit a warranty claim.

Conditions for Warranty Claims:

Time Frame: Your request must be received within one (1) year from the date you received your ChompSaw.

Manufacturing Defect: The issue must be due to a manufacturing defect, in Chompshop’s sole opinion, and not the result of user damage or misuse outside the scope defined in the user manual.

Unable to Resolve Remotely: The issue must be verifiable by our engineer, and our engineer must not be able to resolve the issue remotely.

Return Shipping: For a ChompSaw that meets the above conditions, a return label will be generated for you, and the cost of return shipping will be covered by us for verified defective products.

Exchange Process: Once the defective ChompSaw arrives at our warehouse, we will process an exchange for a new ChompSaw.

Shipping Policy

Shipping costs will not be refunded if the order is returned.  Chompshop makes no promises, warranties, representations, or guarantees that any Product will arrive at any particular time or date.

Chompshop makes no guarantees related to shipping or delivery timelines associated with pre-orders of the Products.

Once your order has left our warehouse, you will receive a shipment confirmation email.  The email will contain shipment details, your tracking number, and a link to the selected carrier site.