At Chompshop, we’re dedicated to providing a fair and straightforward return process. We offer returns for both unused and used products within the specific conditions outlined below.
Change of Mind Product Returns (30 Days)
Eligibility:
- If you wish to return your order within 30 days of receiving it, we’re happy to accept the return. To initiate a return or exchange, please email us at hello@chompshop.com or fill out the form below.
Conditions for Refund or Exchange:
- Your request for a return must be received within 30 days of your receipt of the ChompSaw.
Return Shipping:
- A return label will be generated for you, and the cost of return shipping will be deducted from your refund.
Refund Process:
- Once the ChompSaw arrives at our warehouse, we will process your refund. Please allow up to 7 business days after we receive your return for the refund to reflect in your account.
Products with Manufacturing Defects (1 year)
Eligibility:
- If you’ve opened and used your ChompSaw and are experiencing issues, please contact us. We’ll assign your case to one of our engineers who will work with you to diagnose and do their best to resolve the problem remotely before further steps are taken.
Conditions for Refund or Exchange:
- Time Frame: Your request for a return must be received within one year from the date you received your ChompSaw.
- Manufacturing Defect: The issue must be due to a manufacturing defect and not a result of user damage or misuse outside the scope defined in the user manual.
- Unable to Resolve Remotely: The issue must be verifiable by our engineer, and our engineer must not be able to resolve the issue remotely.
Return Shipping:
- For a ChompSaw that meets the above conditions, a return label will be generated for you, and the cost of return shipping will be covered by us for verified defective products.
Refund Process:
- Once the defective ChompSaw arrives at our warehouse, we will process a refund or exchange for a new ChompSaw based on your preference.
We strive to make your experience with ChompSaw satisfying, and our engineers are here to ensure you’re equipped with a reliable machine. Thank you for choosing ChompShop! If you have any questions, please email us at hello@chompshop.com.
Shipping Policy
- Shipping costs will not be refunded if the order is returned. However, Chompshop makes no promises, warranties, representations, or guarantees that any Product will arrive at any particular time or date.
- Chompshop makes no guarantees related to shipping or delivery timelines associated with pre-orders of the Products.
- Once your order has left our warehouse, you will receive a shipment confirmation email. The email will contain shipment details, your tracking number, and a link to the selected carrier site.