Refund policy

At Chompshop, we’re dedicated to providing a fair and straightforward return process. We offer returns and exchanges for both unused and used products within the specific conditions outlined below. 

We typically accept change-of-mind returns on purchases of physical products within thirty (30) days of you receiving your order. The change-of-mind returns do not apply to any physical products issued as part of your Inventor’s Club subscription. That said, we know many of you shop early for gifts! Any order placed in October, November, or December 2025 may be returned for a refund until January 31, 2026 (30 days after January 1, 2026). To the extent permitted by law, returns will not be accepted for digital products such as subscriptions, digital projects, digital workbooks, or similar products. 

Change of Mind Product Returns (thirty (30) days)

  • Eligibility: If you wish to return your Product within thirty (30) days of receiving it, we are happy to accept the return.
  • Conditions for Refund or Exchange: Your request for a return must be received within thirty (30) days of your receipt of the ChompSaw.
  • Return Shipping: A return label will be generated for you, and the cost of return shipping will be deducted from your refund.
  • Refund Process: Once the ChompSaw arrives at our warehouse, we will process your refund. Please allow up to seven (7) business days after we receive your return for the refund to reflect in your account.  

Products with Manufacturing Defects (1 year)

  • Eligibility: If you’ve opened and used your ChompSaw and are experiencing issues, please contact us. We’ll assign your case to one of our engineers who will work with you to diagnose and do their best to resolve the problem remotely before further steps are taken.
  • Conditions for Exchange:
    • Time Frame: Your request for a must be received within one (1) year from the date you received your ChompSaw.
    • Manufacturing Defect: The issue must be due to a manufacturing defect, in Chompshop’s sole opinion, and not a result of user damage or misuse outside the scope defined in the user manual.
    • Unable to Resolve Remotely: The issue must be verifiable by our engineer, and our engineer must not be able to resolve the issue remotely.
  • Return Shipping: For a ChompSaw that meets the above conditions, a return label will be generated for you, and the cost of return shipping will be covered by us for verified defective products.
  • Exchange Process: Once the defective ChompSaw arrives at our warehouse, we will process an exchange for a new ChompSaw.

We strive to make your experience with your ChompSaw satisfying, and our engineers are here to ensure you’re equipped with a reliable machine. Thank you for choosing Chompshop!

If you have any questions, please email us at hello@chompshop.com.  

SHIPPING POLICY

Shipping costs will not be refunded if the order is returned.  Chompshop makes no promises, warranties, representations, or guarantees that any Product will arrive at any particular time or date.

Chompshop makes no guarantees related to shipping or delivery timelines associated with pre-orders of the Products.

Once your order has left our warehouse, you will receive a shipment confirmation email.  The email will contain shipment details, your tracking number, and a link to the selected carrier site.